Return & Refund Policy

At Haider Perfumes, every fragrance is handled with care. Because perfumes and attars are personal-use products, returns and refunds are accepted only under specific conditions described below.

1. Eligibility for Return or Exchange

A return or exchange request may be considered if the product delivered is wrong, damaged during transit, leaked on arrival, defective, or significantly different from the confirmed order details.

2. Non-Returnable Products

Opened, used, sprayed, tested, tampered, damaged after delivery, or partially consumed perfume and attar products are generally not eligible for return or exchange for hygiene and quality reasons.

3. Reporting Time

Customers should report damaged, wrong, or defective items within 24 to 48 hours of delivery. Please share order details, clear product photos, packaging photos, and an unboxing video if available.

4. Return Approval

All return, exchange, or refund requests are subject to verification by Haider Perfumes. Approval depends on product condition, issue type, proof submitted, and order records.

5. Refund Method

If a refund is approved, it may be processed through the original payment method, bank transfer, UPI, store credit, or another mutually agreed method. Processing timelines may vary depending on banks, payment providers, and internal verification.

6. Exchange Option

Where possible, Haider Perfumes may offer replacement or exchange instead of refund for verified wrong, damaged, or defective items.

7. Cancellation

Order cancellation may be accepted before dispatch. Once an order has been shipped, cancellation may not be possible, and the request will be handled according to the return eligibility rules.

8. Shipping Charges

Shipping charges, COD charges, packaging charges, and payment gateway charges may be non-refundable unless the issue is verified as an error from Haider Perfumes or the courier partner.

9. How to Request Support

To request return, refund, exchange, or cancellation support, please contact Haider Perfumes through WhatsApp or the Contact page with your order details and issue proof.